Privacy Policy

Policy Effective June 27, 2019

Tropilite Foods Pvt. Ltd. takes seriously the privacy of those that visit our website. We have established this Privacy Policy to communicate what information we collect and how that information is used and safeguarded.

By accessing this website (https://tropolite.com), you acknowledge the terms and conditions expressed herein. We reserve the right to change this policy at our sole discretion and without notice.

This website is operated and owned by Tropilite Foods Pvt Ltd (TFPL). We recognize the importance of protecting the privacy of our customers and visitors to our website while permitting us to conduct legitimate business by providing services and information of interest to our customers and visitors. When a user visits our website, we collect information about the visit that does not identify the user personally. We track information such as the domain from which the user is visiting and the user’s browser type. We also collect specific information regarding the user’s session on our website. This includes items such as the date and time of the visit and the pages viewed.

Sometimes we ask a user to voluntarily provide personally identifiable information (PII). This information generally includes much more, but here we are limited to, name, e-mail address, postal address, and telephone number.

This Policy applies only to the website and online services provided by Tropilite Foods Pvt Ltd (TFPL). This Policy does not cover any interaction you may have with Tropilite Foods Pvt Ltd (TFPL) by telephone, postal mail, or other offline communications. The purpose of this Policy is to inform you about the types of information we gather about you when you visit our website, how we may use that information, and how we disclose it to third parties. The information we may collect from you on this website is subject to this Privacy Policy.

By using or accessing the Sites, or by providing personal information to us on or through the Sites, you acknowledge that you have read and understood the policies and procedures described in this privacy policy.

If you have any questions or concerns about this privacy policy, please contact us using the Contact Us page or at customercare@tropolite.com

COLLECTION AND STORAGE INFORMATION

We do not collect personal information from visitors unless the information is provided voluntarily and knowingly. When you participate in our surveys or complete a contact form on our website, you may be asked for some personally identifiable information, such as your name, address, email address and phone number. From time to time, we may also collect additional information if it is needed for special offers, surveys, contests, and other promotions.

The personally identifiable information you provide to our website is used to communicate with you, to process your orders and to provide services to you. We do not use your email address for purposes other than responding to the message you sent, to contact you regarding your transaction and product, or to send additional communication about our products and services.

WHAT ARE COOKIES?

Cookies are small files containing a string of characters which we may store on your computer or mobile device when you visit the Sites. When you visit the Sites again, the cookies allow us to recognize your browser. Cookies may store your preferences and other information but cannot read data off your hard disk or read cookie files created by other sites.

We may use cookies to deliver content tailored to your interests. We may use information collected with cookies to statistically analyze usage of our Sites and to improve and customize our content and other offerings.

Types of cookies we use on our Sites include:

• Session cookies: These temporary cookies expire and are automatically erased whenever you close your browser window. We may use session cookies to grant our users access to content and to enable actions such as remembering form or payment information as you are in the process of entering it.

• Persistent cookies: These cookies usually have an expiration date in the distant future and remain in your browser until they expire, or you manually delete them. We may use persistent cookies to better understand usage patterns so we can improve a Site for our users. For example, we may use a persistent cookie to associate you with your account or to remember your choices on a Site.

• Third-party cookies: We may permit third-party service providers to place cookies through our Sites to provide us with better insights into the use of the Sites or user demographics or to provide relevant services to you. These third parties may collect information about a user’s online activities over time and across different websites when he or she uses our Sites. For example, we may use a third-party tool to analyze usage patterns of the Sites. Such a tool may generate a cookie to capture information about your use of a Site which the third-party provider uses to compile reports on website activity for us and to provide other related services. The third-party provider may use a portion of your IP address to identify its cookie. We do not control the use of third-party cookies or the resulting information, and we are not responsible for any actions or policies of such third parties.

We may use “cookies” to recognize you and your access privileges on our website, as well as to track website usage. A cookie is a piece of information that is sent to your web browser from a website and stored on your computer’s hard drive. Each time you return to our website, we can identify you as a previous or registered customer. Cookies also enable us to measure our site traffic, including the number of repeats versus new visitors, the time users spend online, and their navigation behavior. Collecting this information allows us to make changes that improve our website.

We will never resell your email address or contact information.

USE OF INFORMATION

Personally, identifiable information such as name, address, phone number, and email information may be stored in a secure database. The information we collect is used to provide the service or product you request; to enable billing and shipping; to provide you with information about related products and services and for systems administration and troubleshooting purposes. We do not use the information internally for other purposes. We may use information such as email addresses, social sharing history, and social app interaction data for marketing or remarketing purposes. We may also use this information to do internal research on our users’ demographics, interests, and behavior to better understand our user.

Tropilite Foods Pvt Ltd (TFPL) internet servers record non-personal information as part of its standard operations. This information is primarily used to provide an enhanced online experience for our customers and visitors. Information tracked includes but is not limited to, the type of operating systems and browsers used by our visitors. Other uses of this information include internal review of the number of visitors to our site, but only in an aggregate and non-personal, identifiable form.

We will share your information within Tropilite Foods Pvt Ltd (TFPL), its subsidiaries and affiliates. We may also share your information with companies that fulfill and ship orders, with website developers, and with third parties jointly involved in contests or promotions. Information concerning the individual’s usage of our websites will not be disclosed to third parties except in aggregate form.

Tropilite Foods Pvt Ltd (TFPL) may disclose your personal information if required to do so by law or in the good-faith belief that such action is necessary to (a) conform to the edicts of the law or comply with legal process served on Tropilite Foods Pvt Ltd (TFPL), its subsidiaries and affiliates and this website; (b) protect and defend the rights or property of Tropilite Foods Pvt Ltd (TFPL), its subsidiaries and affiliates and (c) act under exigent circumstances to protect personal safety of users of Tropilite Foods Pvt Ltd (TFPL), the website or the public.

CONTACTING US BY PHONE, E-MAIL OR OTHERWISE

When you communicate with us via our Contact Us page, you are asked to provide your name, email address, and phone number. We will use this information to respond to your questions and comments. We will request similar personal information in order to confirm your identity when you contact us by phone, email or otherwise.

We will use your personal information to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you, provided you have given your consent, which can be withdrawn at any time.

GOOGLE

This website uses Google AdWords remarketing service to advertise on third-party websites to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an inquiry. This could be in the form of an advertisement on the Google search results page or on a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to http://tropolite.com. Any data collected will be used in accordance with this Privacy Policy, as well as Google’s privacy policies.

Click HERE for information on how to opt-out of remarketing from Google.

We, along with third-party vendors such as Google, use first-party cookies (such as the Google Analytics cookies) or other third-party identifiers to compile data regarding user interactions with ad impressions, and other ad service functions as they relate to our website.

EMAIL COMMUNICATIONS

If you send us an email with questions or comments, we may use your personal information to respond to your questions or comments, and we may save your questions or comments for future reference. However, aside from our reply to such an email, it is not our standard practice to send you email unless you request a particular service that involves email communications, you otherwise consent to being contacted by email or if such contact is to communicate with you about products, to provide customer support in connection with those products, and to send you information about other products and services which we believe may be of interest to you. There may be times when you will have the opportunity to subscribe to an email list or electronic newsletter that will send information about our website to your email address. However, we will provide you with the option to change your preferences and opt-out of receiving those communications. You may request at any time that we not email you in the future by clicking the “unsubscribe” link which is included at the bottom of any email that you receive from us. If you unsubscribe, we will make reasonable efforts to discontinue these email communications as soon as practicable.

SURVEYS, CONTESTS AND ONLINE PROMOTIONS

From time to time, our website requests information from users via surveys, contests or other promotions. Information requested may include contact information (such as name, email, shipping address), demographic information (such as age range, gender, areas of interest and familiarity with our company or our products and services) and customer feedback. Participation in these requests is completely voluntary. With each request, you will have the choice of whether to disclose information. Any and all information you submit to participate in these contests become the property of Tropilite Foods Pvt Ltd (TFPL).

SECURITY

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

THIRD-PARTY LINKS

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

CHILDREN’S PRIVACY

Our website is designed for use by adults. We do not knowingly collect personally identifiable information from children without their parent’s supervision and permission. We ask that anyone under the age of thirteen not submit any personal information through our websites. We do not knowingly collect any personal information from children under the age of thirteen, and therefore we do not knowingly distribute such information to third parties.

CHANGES TO PRIVACY POLICY

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

HOW TO CONTACT US?

If you have any questions or suggestions about our Privacy Policy, do not hesitate to fill “contact us” form in our website.

Alternatively, you can reach us at +91-7049400400 or send mail to: customercare@tropolite.com

Tropilite Foods Pvt Ltd (TFPL)
Davar Campus,
Tansen Road Industrial Estate Gwalior,
Madhya Pradesh -474002